All the services needed for membership are provided by the Cloud
Through the innovative Cloud-based membership solution, users can receive differentiated membership benefits.
Home > Cloud Service > Cloud Membership
With the Cloud-based integrated membership system that does not need to be physically installed, Shinsegae I&C provides optimally effective services by selecting only the functions required by each user.
Basic membership
· Manage member information
and membership level
· Accumulate points, use points
and redeem points
· Manage customer benefits
like discounts, coupons, vouchers
Campaign service
· Customer-tailored product
and content recommendations
· Marketing on the specific
customer's preferred channel
· Operate a campaign and
evaluate the results
Mobile app and website
· Provide custom app tablet
· Provide shopping information
(events, coupons, points)
· Chatbot that assists customers
with their inquiries
Customer analysis
· Visualized dashboard for
customer analysis data
· Analyze customer attributes,
sales, and business district
· Provide detailed analysis by customer segment
Membership customer center
· Call center support for responding to
member customer inquiries
· Support for inquiries related to
points and member information
· Linked to the CTI system of the customer company
Personal information handling
· Strict privacy standards are applied
· Handles personal information-related tasks
on behalf of customers
· Handles administrative and technological
protective measures
Mobile App
A design based on customer identity can be developed.
Type A
Centered on payment methods
like points, and barcodes
Type B
Centered on personalization
of membership customer
Type C
Centered on events, coupons,
and brand benefits
Customized membership service
With cloud-based services, which don’t require further development,
operators can choose and use only the services they need and do so at their desired time.
For deploying a new membership system
Entire membership ★★★
✔ Basic membership
✔ Campaign service
✔ Customer analysis
✔ Mobile app and website
✔ Linked to a legacy system
Introducing of entire membership services
For verifying in advance upon deployment
Pilot membership ★★★
✔ Basic membership
✔ Campaign service
✔ Customer analysis
✔ Mobile app and website
✔ Linked to a legacy system
Within the shortest time possible, the decision can be made to expand it with additional membership services
If a membership system is already in operation
Expansion membership ★★★
✔ Existing membership + expansion
✔ Campaign service
✔ Customer analysis
✔ Mobile app and website
✔ Linked to a legacy system
Additional membership services (i.e. mobile APP, campaign) can be selectively supplemented
Tip! Membership services can be introduced and utilized flexibly in different ways,
depending on the customer's business environment and needs.
For effective customer management and successful marketing, customized services are provided.
