Interactive AI solution that maximizes users' experience.
Natural language processing and semantic analysis are used to comprehend the user's question from a complex dialogue and then send the 'desired answer' within a natural dialogue.
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The AI-based Spharos AI chatbot analyzes customer intentions and uses a natural interactive interface, let alone offering simple automated counseling.
Natural dialogue
Capable of natural dialogue
as if speaking to a live person
Counsellor messenger
User's manual on AI-based response/
Function for recommending an answer and analyzing intent in real-time
Integrated search function
Function for searching the desired information from past conversation records
Messaging & marketing
Function for sending notifications on promotions by each customer segment and customer communication channel
Chatbot utilization statistics
Visualization of statistical data
such as use data per intent,
data on non-replies
Legacy system
Function for retrieving information by connecting customer database
with the legacy system
Point 1 Installation/ operational costs are lowered by instating the AI model allows services with the CPU and enabling training for learning and reasoning utilizing less data than other competitors.
by using Spharos AI Chatbot
Raise the quality of counseling
and lower operational costs
24hours 365days
Customer service is provided 24/7, 365 days a year with no restrictions on operating hours.
Enhanced workflow capabilities
Reply processing throughput increased by 20-fold with the chatbot-based inquiry response.
Chatbot to marketing
A one-stop solution for chatbot, counselor, messenger, CRM, and marketing services.
Enhanced work efficiency
Simple inquiries can be minimized by up to 80% and lead time for answers can also be shortened (answers are provided in real-time).
Point 2 Expansion with 'Voice Chatbot' is available which utilizes voice recognition and voice synthesis technologies.
Chatbot application areas
SHINSEGAE I&C's chatbot technology can be applied to many different areas.
Customer service chatbot
Reservation chatbot
IoT-linked chatbot
Virtual assistant chatbot
Customer service
Reservation
IoT
Virtual assistant
Try out the chatbot platform for NLP technology-based natural language conversation processing.
